Our Standards

We expect everyone involved in supporting Scales & Ember, including team members, suppliers, production partners, service providers, and other business partners, to act with honesty, integrity, fairness, and respect.

We do not support dishonest, misleading, unlawful, abusive, exploitative, or unethical business practices.

Compliance With Laws

Scales & Ember aims to comply with applicable laws and regulations in the countries and regions where we operate, sell, ship, or work with partners.

Because legal requirements may vary by location, we expect our partners and service providers to comply with the laws, rules, and standards applicable to their own operations.

Honest and Fair Dealings

We aim to communicate clearly and fairly with our customers and partners. Product information, pricing, shipping details, policies, and promotional materials should be presented as accurately as possible.

If an error occurs, we reserve the right to correct it and take reasonable steps to resolve the matter in accordance with our policies and applicable law.

Responsible Partnerships

As Scales & Ember grows, we may work with selected suppliers, manufacturers, artists, fulfilment partners, payment providers, logistics providers, and other third parties across different regions.

We aim to work with partners who support our standards for quality, professionalism, lawful conduct, and responsible business practices.

Respectful Conduct

We believe in treating people with dignity and respect. We do not support discrimination, harassment, intimidation, forced labor, unsafe working practices, or any form of exploitation.

We expect the people and partners involved in our business to maintain respectful and professional conduct.

Conflicts of Interest

Business decisions should be made honestly and in the best interests of Scales & Ember, our customers, and our business operations. Any actual or potential conflict of interest should be disclosed and managed appropriately.

Gifts, Bribery, and Improper Payments

Scales & Ember does not support bribery, corruption, kickbacks, improper payments, or dishonest incentives of any kind.

We expect all business activities to be conducted fairly, transparently, and in accordance with applicable anti-bribery and anti-corruption laws.

Confidentiality and Data Protection

We respect confidential information, including customer information, business information, creative materials, supplier details, and partner information.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Intellectual Property and Creative Work

Scales & Ember values originality, artistic expression, and creative ownership. We expect all creative work, designs, illustrations, written content, branding, images, and other intellectual property to be respected and used only with appropriate rights, permissions, or authorization.

Continuous Improvement

This Code reflects the standards we aim to uphold as our brand grows. Our operations, partners, and policies may evolve over time, and we will continue reviewing our practices to support responsible and ethical business conduct.

Contact

If you have a question or concern relating to our business conduct, ethics, partnerships, or policies, please contact us through our Contact Us form or email us at care@scalesandember.com.