This Code sets out the standards we aim to uphold at Scales & Ember, and the standards we expect from our partners.

Our Standards

We expect everyone involved in supporting Scales & Ember to act with honesty, integrity, fairness and respect. This includes team members, suppliers, production partners, service providers and other business partners. We do not support dishonest, misleading, unlawful, abusive, exploitative or unethical business practices.

Compliance With Laws

Scales & Ember aims to comply with the laws and regulations that apply where we operate, sell, ship or work with partners. We expect our partners to comply with the laws that apply to their own operations.

Honest and Fair Dealings

We aim to communicate clearly and fairly with our customers and partners. Product information, pricing, shipping details, policies and promotional materials should be presented accurately. If an error occurs, we will correct it and resolve the matter fairly, in line with our policies and applicable law.

Responsible Partnerships

We work with selected suppliers, manufacturers, artists, payment providers and logistics providers. We aim to work with partners who share our standards of quality, professionalism and lawful conduct.

Respectful Conduct

We do not accept discrimination, harassment, intimidation, forced labour, unsafe working practices or any form of exploitation. We expect the people and partners involved in our business to act respectfully and professionally.

Conflicts of Interest

Business decisions should be made honestly. Any actual or potential conflict of interest should be disclosed and managed appropriately.

Gifts, Bribery and Improper Payments

Scales & Ember does not accept bribery, corruption, kickbacks or improper payments of any kind.

Confidentiality and Data Protection

We respect confidential information. Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Intellectual Property and Creative Work

We value originality and creative ownership. All designs, illustrations, written content and images should be used only with the appropriate rights or permission.

Continuous Improvement

This Code reflects the standards we aim to uphold as we grow, and we will review it over time.

Contact

For questions about business conduct, email [email protected]. For data protection questions, email [email protected]. We aim to reply within 2 business days.