stories
Latest News
For any inquiries about the Atelier collection, please click [Here] to access our Contact Us page and complete the form.
New In
HIGHLIGHTS
In the Spotlight
Bold look
HIGHLIGHTS
T-SHIRTS
HOODIES
Last Updated: [19/06/2026]
Scales & Ember respects your privacy and is committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or interact with our online store.
This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the rights you may have in relation to your information.
By using our website or providing your personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.
In this Privacy Policy, “Scales & Ember,” “we,” “us,” or “our” refers to the Scales & Ember brand and, where applicable, the operating entities, service providers, fulfilment partners, payment providers, logistics partners, and other trusted third parties involved in operating our website, processing orders, delivering products, or providing customer support.
For privacy-related questions, you can contact us at:
We may collect personal information directly from you when you:
The personal information we collect may include:
We do not intentionally collect more personal information than reasonably necessary for the purposes described in this Privacy Policy.
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, improve functionality, understand website performance, personalize content, support marketing activities, and improve customer experience.
Some cookies may be necessary for the website to work properly. Others may be used for analytics, advertising, or personalization where applicable.
For more information, please review our Cookie Policy.
We may share personal information with trusted third parties where necessary to operate our business, process orders, provide services, or comply with legal obligations.
These third parties may include:
We do not sell or rent your personal information to third parties for money.
Where we share information with service providers, we aim to share only the information reasonably necessary for them to provide their services.
Because Scales & Ember operates as a global online retail brand, your personal information may be processed, stored, or accessed in countries outside your country of residence.
These countries may have different data protection laws from those in your location.
Where required by applicable law, we aim to use appropriate safeguards when transferring or processing personal information internationally.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information and the reason it was collected.
For example, we may retain:
When personal information is no longer needed, we aim to delete, anonymize, or securely retain it in accordance with applicable requirements.
We use reasonable technical and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online platform, payment system, or method of electronic transmission is completely secure. For this reason, we cannot guarantee absolute security.
You are responsible for keeping your account login details confidential and for using secure devices and networks when accessing your account or placing orders.
Depending on your country or region, you may have certain rights in relation to your personal information.
These rights may include the right to:
These rights may be subject to legal limitations, identity verification, and exceptions.
To exercise your privacy rights, please contact us at:
Please include enough information for us to verify your identity and process your request.
Our website is not intended for children.
By using our website, creating an account, subscribing to communications, or placing an order, you confirm that you are at least sixteen (16) years old or have reached the minimum age required by the laws of your country of residence.
We do not knowingly collect personal information from children without appropriate consent where required by law.
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, technologies, or data practices.
The updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
