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These Conditions of Purchase apply to orders placed through the Scales & Ember online store at scalesandember.com. They form part of your contract with us, together with our Terms & Conditions, Orders & Shipping page, Returns & Exchanges Policy and Privacy Policy. If these documents conflict, these Conditions of Purchase apply to your order. Nothing in them limits the rights you have under the mandatory consumer laws of the country where you live.
Last updated: 3 November 2026
The seller is Scales and Ember (Pty) Ltd.
Registered in the Republic of South Africa, registration number 2024/3444644/07
Director: Bader Awwad
Business address: DAMAC Tower, Unit 1912, Building 26, Suliman Al Nabulsi Street, Al-Abdali, Amman 11190, Jordan
Email: [email protected]
Scales & Ember sells fantasy streetwear, such as hoodies, t-shirts and crop tops. Many pieces are made to order in limited production runs, which means each item is produced after you order it.
We make reasonable efforts to show products, colours, sizes and prices accurately. Colours may look slightly different depending on your screen. Fabric composition, sizing and care details are shown on the product page and on the garment care label.
When you place an order, you make an offer to buy. Your contract is formed when we send you the order confirmation email. That email, together with these Conditions, is your confirmation of the contract.
If after confirmation we cannot fulfil your order, for example because we cannot ship to your destination or the law prevents it, we will tell you and refund you in full.
Prices are shown at checkout. Where the law requires us to collect VAT, GST or sales tax at checkout, it is included in the price or shown before you pay. For delivery to the United Kingdom, the minimum order is the equivalent of more than GBP 135 of goods (shown at checkout); UK import VAT and any duties on these orders are collected by the courier on delivery. Otherwise, your country may charge import VAT or duties on delivery, which are payable by you. Checkout shows the total amount you pay us before you confirm your order.
If there is an obvious pricing error in your order, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.
You can pay with the payment methods shown at checkout, processed by PayPal and its card processing. We do not store your full card details.
We offer free shipping to the destinations available at checkout. Orders are shipped by tracked international courier; the carrier and tracking details are shown in your shipping confirmation.
We will deliver your order within 30 days of your order, unless a different time is shown at checkout or on the product page. If we miss this time, you may cancel for a full refund.
Please check your order details, including size and any personalisation, before you submit your order.
We bear the risk of loss or damage until you, or a person you nominate (other than the courier), take physical possession of the item. If tracking shows "delivered" but you have not received your parcel, contact us and we will investigate with the courier. If a parcel is lost or damaged in transit, we will replace it or refund you.
You can cancel any order within 24 hours of placing it, before production starts, for a full refund.
You also have a 14-day right to cancel after delivery, wherever you live. You pay the return postage. Where the law allows, this does not apply to items personalised to your own specification, such as custom names or text; we tell you on the product page before you order. Full details and a model cancellation form are in our Returns & Exchanges Policy.
If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible. We pay the return costs. Remedies include repair, replacement, price reduction or refund, in line with your legal rights. These rights include the 2-year legal guarantee in the EU/EEA, the UK Consumer Rights Act 2015, the Australian Consumer Law and the South African Consumer Protection Act (6-month implied warranty of quality).
Please follow the care instructions on the product page and garment care label. Damage caused after delivery by misuse, accidents, incorrect washing, or normal wear and tear is not a fault.
If you have a complaint, email [email protected]. We aim to reply within 2 business days.
These Conditions are governed by the laws of the Republic of South Africa. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts of your country of residence.
For questions about your order, products, shipping or these Conditions, contact [email protected] or use our Contact Us form. Please include your order number and the email address used at checkout.
