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For any inquiries about the Atelier collection, please click [Here] to access our Contact Us page and complete the form.
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We want your shopping experience to be smooth and clear. Our team can help with orders, shipping, cancellations and returns, sizing, product care and general questions. You may also find answers in our Help / FAQs.
Customer care: [email protected]
Privacy requests: [email protected]
We aim to reply within 2 business days. For questions about an order, please include your order number and the email address you used at checkout.
To cancel an order, or to use your 14-day right to cancel, email [email protected] or use the form below with your order number. See our Returns & Exchanges Policy for details.
Our address
Scales and Ember (Pty) Ltd
Registered in the Republic of South Africa, registration number 2024/3444644/07
Business address: DAMAC Tower, Unit 1912, Building 26, Suliman Al Nabulsi Street, Al-Abdali, Amman 11190, Jordan
This is not a returns address. Please contact us first, and we will send you the returns address.
