Scales & Ember is an online fantasy streetwear brand. We make pieces to order in limited production runs, inspired by dragons, storytelling and original illustration.

Seller Information

• Full name and legal status: Scales and Ember (Pty) Ltd, a private company
• Registered in the Republic of South Africa, registration number 2024/3444644/07
• Director: Bader Awwad
• Business address: DAMAC Tower, Unit 1912, Building 26, Suliman Al Nabulsi Street, Al-Abdali, Amman 11190, Jordan
• Physical address for receipt of legal documents: DAMAC Tower, Unit 1912, Building 26, Suliman Al Nabulsi Street, Al-Abdali, Amman 11190, Jordan
• Contact email: [email protected]
• Website: scalesandember.com

Contact

• Customer care: [email protected]
• Privacy and data protection, including our Information Officer: [email protected]
• Business and legal inquiries: [email protected], or use our Contact Us form.

We aim to reply within 2 business days.

Cooling-Off and Returns

All customers can cancel within 14 days of delivery. This covers and extends the 7-day cooling-off right under section 44 of South Africa’s Electronic Communications and Transactions Act. See our Returns & Exchanges Policy.

Security of Payment

Payments are processed by PayPal over encrypted HTTPS connections. We never see or store your full card details.

Privacy

We handle your personal information as described in our Privacy Policy.

Dispute Resolution

If you have a complaint, please contact [email protected] first and we will try to resolve it quickly. You may also contact a consumer protection authority or alternative dispute resolution body in your country. In South Africa, this includes the National Consumer Commission, or an accredited ombud. Our Terms & Conditions are governed by the laws of the Republic of South Africa, without prejudice to the mandatory consumer protections of your country of residence.

Service Providers

Our store is supported by service providers for hosting, payments, production and delivery. Your contract of sale is always with Scales and Ember (Pty) Ltd. Our Privacy Policy lists these providers.

The Scales & Ember Team