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SCALES & EMBER PRODUCTS

Our garments are designed for a comfortable, oversized, and versatile fit. Please review the measurements below carefully before placing your order.

Measurements are approximate and may vary slightly due to the nature of garment production, fabric handling, and finishing.

First Breath One-Fit T-Shirt
Height: 25.5 inches / 64.77 cm
Width: 29.1 inches / 73.91 cm
Sleeves: 12.2 inches / 30.99 cm

First Breath One-Fit+ T-Shirt
Height: 26.77 inches / 68.01 cm
Width: 30.55 inches / 77.61 cm
Sleeves: 12.81 inches / 32.54 cm

First Breath One-Fit Hoodie
Height: 25.5 inches / 64.77 cm
Width: 29.1 inches / 73.91 cm
Sleeves: 19.68 inches / 50 cm

First Breath One-Fit+ Hoodie
Height: 26.77 inches / 68.01 cm
Width: 30.55 inches / 77.61 cm
Sleeves: 19.68 inches / 50 cm

Please use the dimensions above as a guide to help choose the fit that works best for you. If you are unsure, please contact us before placing your order.

The First Breath Collection
The First Breath Collection is crafted from 100% premium cotton and designed for comfort, breathability, and everyday wear. Each piece features high-quality prints created for long-lasting use when cared for properly.

To help preserve the look, feel, and quality of your item, please follow the care instructions provided on the product page and garment label.

Bags
Our bags are crafted from different materials depending on the design. For detailed material information and care instructions, please refer to the product page or the internal product label.

Gymwear
As Scales & Ember continues to grow, we remain committed to exploring responsible and considered production methods. Some gymwear items may be produced by selected partners, while others may be made to order. Where a product is made to order, this will be stated on the product page.

For full material details and care instructions, please refer to the product page or product label.

Pants
Current pants within the First Breath Collection are made from 100% cotton unless otherwise stated. For specific material information and care instructions, please refer to the product page or garment label.

Health and Wellness Products
For complete material, ingredient, usage, and care information, please refer to the product page and the label provided with the product.

Accessories
For material details and care instructions, please refer to the product page or the label attached to the item.

Click [Here] to view our Care Guide.

Scales & Ember begins with the First Breath Collection and will continue to evolve through future releases, including selected apparel, accessories, bags, gymwear, merchandise, and other product categories.

Availability may vary by collection, product type, and shipping destination.

PAYMENT INFORMATION

At the Scales & Ember Online Store, we offer secure and convenient payment options, which may include:

  1. Credit cards
  2. Debit cards
  3. PayPal

Accepted payment methods may vary depending on your location, selected currency, payment provider, and checkout availability.

We take payment security seriously. Payments are processed through secure third-party payment providers, and our website uses HTTPS/SSL technology to help protect information submitted through the online store.

Where supported by your bank or card provider, additional authentication such as 3-D Secure, Verified by Visa, or Mastercard SecureCode may be required to complete your purchase.

Scales & Ember does not store your full card details on our website. Payment information is handled by our payment providers in accordance with their security standards and applicable law.

CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE

HYGIENE AND PRODUCT HANDLING

At Scales & Ember, we take product handling and customer safety seriously. Products are prepared and packaged with care before dispatch.

Please inspect your order upon delivery and contact us promptly if you believe an item is faulty, damaged, incorrect, or not as described.